Petpooja Dashboard Review: A Deep Dive into Its Features and User Insights

What  exactly is Petpooja?

Petpooja is a cloud‑based restaurant management and POS (Point of Sale) software solution designed to streamline operations for restaurants, cafés, cloud kitchens, QSRs (quick service restaurants), and multi‑outlet chains. It aims to bring multiple operational modules under one roof: billing, order‑management (both dine-in and online), inventory management, menu control, reporting & analytics, CRM (customer data and loyalty), and more  thereby reducing the need for multiple disparate tools. 

Key Features of Petpooja:

Here are the main features that define Petpooja’s offering:

● Restaurant POS & Billing: Fast, 3‑click billing, generation of KOTs (Kitchen Order Tickets), bill printing, handling split bills, table‑ or area‑wise billing, support for multiple billing counters syncing with a master station. 

● Inventory Management: Track stock, raw material usage, recipe costs, low‑stock alerts, automatic deduction of items on sale, day‑end inventory reports. 

● Menu & Order Management: Manage menus (for dine-in and online), toggle items based on availability, integrate online ordering, manage orders from different channels (in-house, delivery, aggregator).

● Reporting & Analytics: Real-time and historical data, detailed sales and inventory reports, dynamic/customizable reports, over 80 (or 100+) business‑critical reports including sales trends, stock consumption, staff performance, and more. 

● CRM & Customer Engagement: Manage customer data, loyalty programs or reward wallet (as per plan), allow customer feedback via QR codes/SMS/online form, send promotions or reminders.

● Multi‑Outlet / Multi‑Terminal Support: Run multiple billing terminals across different areas or branches, all syncing to a master backend — helpful for chain restaurants or outlets with multiple sections. 

● Flexibility in Deployment: Works across devices (Android, iOS, Windows), compatible with various printers (LAN, USB, Dot-matrix, Bluetooth, A4 etc.), integrates with third-party services, and supports both online and offline mode. 

● Add-ons & Extra Tools: Optional modules like online‑ordering reconciliation, reservation management, kitchen‑display, payment integrations, customer feedback module, and other marketplace integrations.

Ratings overview in different platform :

What Recent Reviews Say:

These are concise paraphrases from verified reviews, focusing on dashboard and operational experience:

1. A reviewer describes Petpooja as very good cloud-based software that helps with invoicing, inventory, stock, payment modes, and tracking, which has helped grow both online and offline sales. 

2. A long‑term customer complains that recent service quality has dropped, citing advance payments, delayed responses, and poor handling of issues across multiple outlets.

3. A reviewer on G2 likes the unified dashboard that gives real‑time visibility into financial records, reduces manual entries, and speeds up operations.​

4. The same G2 review notes Petpooja was very easy to set up and is useful for instantly generating invoices and keeping clear transaction records.

5. Some users on Capterra mention that while the dashboard and reporting are strong, menu updates can be time‑consuming and cloud‑kitchen live order tracking is limited.

Commonly praised features (including dashboard usage):

● Billing and KOT: Fast billing, easy order punching, and stable POS operations during peak hours.​​

● Dashboard and reporting : Real‑time visibility into sales and financials; reports for P&L, dynamic reporting, and multiple outlet tracking via the dashboard.​

● Inventory & stock management : Inventory, stock tracking, and central kitchen support are praised for helping control costs and manage supplies.​​

● Online order and aggregator integrations : Direct integration with major food delivery platforms and scan‑QR ordering reduces manual entry and unifies channels.​​

● Table and order management : Table management, token display, and captain app features are often highlighted as strong.​​

● Cloud access and remote control : Owners like managing multiple outlets and checking performance via the dashboard or merchant app from anywhere.

Recurring pain points:

● Complex setup / changes : Menu updates, managing variations, and configuring cloud‑kitchen workflows can require multiple clicks and technical help.​

● Limited or paid integrations / APIs: Some users want easier integrations and open APIs; certain third‑party connections are limited or require extra effort.​

● Service quality variance: Reports of excellent support coexist with cases of slow or unsatisfactory resolution, particularly for large multi‑outlet chains.

Petpooja Pricing Overview:

Who Should Use Petpooja : Ideal Use Cases

Given its strengths and limitations, Petpooja seems especially well-suited for:

● Small to medium standalone restaurant / café businesses that want a low-maintenance, integrated POS + billing + inventory + reporting system.

● Multi‑outlet restaurant chains or cloud‑kitchen operators — where centralised control, inventory management across outlets, order‑aggregation, and consolidated reporting matter.

● Restaurants/cloud‑kitchens heavily dependent on online orders (food aggregators) — since Petpooja’s integration and reconciliation capabilities make managing multi‑channel orders easier.

● Businesses looking to reduce managerial overhead — by replacing spreadsheets + manual logs + separate tools with one unified dashboard.

It might be less ideal for extremely high-volume restaurants with very peak traffic.If performance lag during busy hours cannot be tolerated; or for casual users unwilling to invest time to fully configure and exploit advanced modules.